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Frequently Asked Questions (FAQs)

When will my order arrive?

OZ Gaming Panda strives for 100% Customer Satisfaction and works 24/7 to ensure your order is fulfilled within 1-3 business days from the time when you first place your order.

Your order should arrive anywhere between 7-28 business day period. See our Shipping Policy for further details.

My order arrived later than the scheduled arrival time shown in tracking.

If your order has arrived later than the scheduled arrival time as shown in the order tracking, your order may be eligible for an OZ Gaming Panda compensation. See our Shipping Policy for more details.

I've had a change of mind after placing my order. Can I return my ordered items?

Your purchased item(s) may be eligible for return or refund subject to the OZ Gaming Panda terms & conditions as mentioned in the Refund Policy.

Items in my order do not match the description/are damaged.

If your order items have arrived damaged or do not match the product description, kindly reach out to the OZ Gaming Panda support team.

Your purchased item(s) may be eligible for return or refund subject to the conditions mentioned in our Refund Policy.