Shipping policy

 
We share your delight in the anticipation of receiving your order from OZ Gaming Panda! Our commitment is to provide quick order processing and dispatch, expediting the delivery process.

Free Delivery Worldwide

  • Every order enjoys free delivery worldwide with no minimum purchase amounts unless otherwise specified.
  • Most orders are eligible for fulfillment, subject to the demand and product stock levels.
  • For orders in specific locations where checkout may not be possible, please contact OZ Gaming Panda support team at support@ozgamingpanda.com if any issues arise.

Order Processing and Tracking

  • Upon processing and shipping your order, you will receive a shipping confirmation email with a tracking number.
  • Our dedicated team strives to process orders within 1-3 business days (excluding holidays and peak seasons, where processing may take up to 2-5 business days).

Delivery Timeframe Options

  • OZ Gaming Panda provides Free Delivery on all the orders with an ETA of 7-28 business days. This does not include delays on the logistics end.

Occasional Delays Compensation

  • In the event of occasional delays due to unforeseen circumstances, OZ Gaming Panda offers Exclusive Store Discounts as compensation for eligible orders subject to the following criteria:
  1. Order delivered later than the specified delivery date in the order tracking information.
  2. Minimum total order value is over AU$99.
  3. Details for the product's late delivery sent to OZ Gaming Panda support team within 7 business days of receiving the order.

        Support and Contact

        • For questions or assistance, email support@ozgamingpanda.com. Our support team works 24/7 to ensure prompt issue resolution.
        • Utilize our Contact Us page for inquiries about order tracking and shipment, and remember to include your order number for quick correspondence.

        Products Origin

        • Our items are currently made in China to ensure cost efficiency without sacrificing quality.

        Thank You for being our valuable customer 💌

        • We appreciate your choice to shop at OZ Gaming Panda and wish you the best in all your gaming endeavors! Should you have further questions or require assistance, our support team is ready to help.
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